Polish Customer Case: 3D Stone Carving Machine with 7-Axis KUKA Robot

Customer Success Stories | KUKA Robot Applications and Technical Support

JingYang provides advanced 3D stone carving machine solutions powered by industrial robot technology for customers worldwide.

Recently, a customer from Poland shared his experience of building and learning how to use a KUKA robot system with the support of JingYang’s technical team.

From learning to independent management

When starting a new KUKA robot project, understanding the robot system, programming methods, and operation skills requires time and practice.

The client spent several months learning how to use the robot and gradually improved their technical knowledge. Although the learning process requires dedication and patience, he successfully completed the initial stage of development through his own efforts and Hualong's professional support.

As he shared:

We have finally completed this task on our own. Of course, we need to continue until we reach a certain level of knowledge

This reflects the importance of customer learning and supplier support in achieving successful robot applications.

JingYang 3D Stone Carving Machine Solution

The 3D stone carving machine solution is designed for flexible and complex stone processing applications, including marble carving, granite processing, stone sculpture, and customized stone projects.

The Jingyang 7-axis KUKA robot system has the following advantages:

1. Flexible multi axis motion

The newly added axis provides greater freedom of motion, allowing the robot to approach complex workpieces from different directions and improving application flexibility.

This is particularly valuable for applications involving complex surfaces, 3D machining, and customized projects.

2. KUKA robot reliability

KUKA industrial robots are widely recognized for their accuracy, stability, and reliability in industrial applications.

Based on the integration experience of Jingyang, this system provides customers with practical solutions for exploring robot automation.

3. Professional application support

In addition to providing equipment, Jingyang also offers technical communication and application support to help customers better understand their robot systems.

Compared to traditional fixed axis equipment, 7-axis robots provide additional flexibility for complex 3D machining tasks.

Unexpected professional technical support

During the project, JingYang’s technical team maintained close communication with the customer and provided assistance with the KUKA robot application, operation, and technical challenges whenever needed.

The customer stated:

Despite the 6-hour time difference, your team's professionalism and responsiveness exceeded my expectations

For Jingyang, supporting customers does not end after delivery. Helping customers understand, operate, and maximize the value of their equipment is an important component of our services.

Customer Results

Building confidence for future robot applications

After becoming familiar with the robot system, the customer believes that he will become a very satisfied user and is willing to share his experience with other potential users in Poland.

He mentioned that he will be prepared to assist new buyers in Poland and share his knowledge on how to use this interesting robot.

This kind of customer to customer knowledge sharing helps more users better understand robot technology and explore new possibilities.

Explore more possibilities with robots

Looking ahead, the client also hopes to create a community around their robots and share different ideas and applications with people interested in robots.

He believes that once he gains more experience, robots can help him achieve more creative projects and practical applications.

Jingyang's commitment to customer success

At Jingyang, we know that every robot project has its own learning curve.

A successful robot application not only requires reliable equipment, but also professional technical support, communication, and long-term cooperation.

Through close collaboration with global clients, Jingyang continues to help users overcome challenges, improve skills, and unlock more possibilities using robotics technology.

The experience of this Polish client demonstrates that with determination, continuous learning, and professional support, users can successfully explore the potential of robotic systems.

Jingyang will continue to provide rapid response technical support and collaborate with customers to create successful robot applications worldwide.

We not only sell machines, but also help customers successfully implement their applications!